Architecture
Agency dialer vs single-tenant software
Kixie, PhoneBurner, and CRM dialer add-ons were built for one company’s sales team. DialProng is a hierarchy: platform → agency → client workspaces with isolated data and branding.
“We already have a power dialer. Why switch?”
Agency subaccount
Your brand · up to 10 client floors
Client A
isolated data
Client B
isolated data
Client C
isolated data
Single-tenant dialers flatten this tree into tags.
Single-tenant dialers optimize one floor
Power dialers excel at click-to-call inside Salesforce or HubSpot. They assume one logo on the login screen, one DNC list, one set of managers. Tagging “Client A vs Client B” in a shared database is not multi-tenancy — it is a workaround.
- One login, one brand — vendor chrome on every session
- Per-seat pricing that scales with headcount, not client count
- Integrations via Zapier instead of workspace-native isolation
What agencies actually need
Each client is a workspace — lists, calls, recordings, and coach memory stay inside that boundary. The Agency plan includes up to 10 client floors and 10 seats.
- Agency console: create/suspend client workspaces, branding, team invites
- Switch workspace without a second login — one agency operator, many clients
- White-label rail: your logo and colors on the floor (not a logo swap on vendor SaaS)
- Up to 10 client floors on Agency — seat overage governs headcount growth
Pilot one client — no big-bang migration
Run DialProng on one client workspace for 14–30 days while your legacy dialer stays live. Compare connect rate, coach adoption, and manager hours. Roll back if the floor metrics do not move.