Data Usage & Processing

1. Roles

For contact and call data you upload or generate, you are the controller / business; DialProng is a processor / service provider acting on your instructions to deliver the Platform.

2. Data we process

Account identity, billing metadata, contacts you upload, call recordings/transcripts, AI outputs, device/IP logs, and usage telemetry.

3. Purposes

Provide, secure, bill, support, and improve the Platform; detect abuse, fraud, and chargebacks; comply with law; enforce the Agreements.

4. Subprocessors

Infrastructure, telephony, and AI providers (e.g., cloud hosting, Telephony, OpenAI, Anthropic, Whop) as needed to deliver the service.

5. Security

Commercially reasonable administrative, technical, and organizational measures. No transmission method is 100% secure.

6. Your duties

Do not upload data you lack rights to process. Configure retention consistent with your legal duties. Do not use the Platform for unlawful surveillance.

7. Retention

After termination we may delete or anonymize data after a commercially reasonable period, subject to legal holds, backups, and retention needed for chargeback/fraud disputes.

8. Confidentiality

Each party protects the other’s non-public information with reasonable care.

Version 2026.07.16 · Effective 2026-07-16