Data crosses brands
A rep dials the wrong client's list. Recordings and dispositions land in the wrong account. Trust erodes.
Platform overviewWhite paper · Pitch deck format
Outbound dialing built for operators who run more than one account.
DialProng is the call floor where agencies manage client workspaces and single businesses run their whole team — with per-account isolation, two dialing modes, live AI coaching, and your own telephony carrier.
Isolation
Per workspace
Dialing
Progressive + Prong
Telephony
Bring your carrier
The problem
02 / 08Most dialers assume one company. You run outbound for many — or you need one floor that never bleeds data.
Shared CRMs, shared lists, and shared phone lines create compliance risk, client churn, and rep confusion. Managers spend hours policing tags instead of coaching conversations.
Tools don't match campaigns
Compliance lists need careful one-at-a-time dialing. Lead-gen needs multi-line speed. Teams juggle two products.
Coaching doesn't scale
Managers can't shadow every call. Reps wing it on script, compliance, and objection handling.
The solution
03 / 08One platform. Hard workspace boundaries. Dialing and coaching in the same floor.
DialProng gives each client or business account its own scoped environment — contacts, campaigns, calls, coach history, and tasks stay inside the workspace that owns them. Reps dial faster because the system enforces isolation, not spreadsheets.
Before
- Shared database with manual client tags
- Separate dialer, CRM, and coaching tools
- Carrier bundled with per-seat markup
- Vendor-branded interface for every client
With DialProng
- Enforced workspace isolation in the data plane
- Lists, dialing, dispositions, and live coach together
- BYOC telephony — minutes bill to your carrier
- White-label call floors under your agency brand
Architecture
04 / 08A hierarchy that matches how you actually operate.
Two paths, one platform. Agencies stack client workspaces beneath their agency account. Single businesses run every agent from one workspace — no extra hierarchy required.
Platform
DialProng
One login for operators; hard boundaries underneath
Agency path
Agency account
Your agency sits above unlimited client workspaces. Managers switch between clients without mixing data.
- Client A workspace
- Client B workspace
- Client C workspace
Business path
Single business account
One workspace for your whole team. No client hierarchy — every agent shares the same scoped floor.
- All agents in one account
- Campaigns & lists scoped
- Manager seats included
Key capabilities
05 / 08Everything on the call floor — scoped, connected, and coachable.
No stitching together a dialer, a CRM, and a coaching layer. Upload lists, run campaigns, disposition outcomes, and review performance without leaving the workspace.
Data plane
◈
Workspace isolation
Every client or business account is a hard boundary. Contacts, campaigns, recordings, coach history, and tasks never cross workspaces.
Dial mode
1×
Progressive dialing
One lead at a time with full rep control — built for compliance lists, appointment setting, and high-touch conversations.
Dial mode
N×
Prong multi-line
Ring multiple prospects simultaneously and connect reps to the first live answer. Same platform, no tool swap between shifts.
Coach
◎
Live AI coaching
Claude listens on live calls and whispers prompts to the rep. After hang-up, structured notes and follow-up tasks land automatically.
BYOC
☎
Bring your own carrier
Connect Twilio, Telnyx, Bandwidth, or your SIP trunk. Minutes bill through your account — DialProng does not resell telephony.
CRM
▤
Lists & dispositions
Upload lead lists, track outcomes, log notes, and assign tasks — all scoped to the workspace running the campaign.
Agency
◇
White-label agencies
Present each client's call floor under your brand. Your agency manages workspaces; clients see their environment, not a vendor logo.
Ops
◉
Manager oversight
Floor managers monitor live sessions, review dispositions, and coach teams without crossing into another client's data.
Outcomes
06 / 08What operators achieve on DialProng.
The platform is built around measurable floor outcomes — not feature checklists. Here is what teams report once workspaces, dialing modes, and coaching are wired.
Hours
not weeks
Launch clients in hours
Onboard a new workspace without rebuilding lists, scripts, or telephony from scratch.
100%
scoped records
Zero data bleed
Reps dial faster because isolation is enforced in the data plane — not by manual tagging.
2
dial modes
One stack for every campaign
Compliance progressive and high-volume prong dialing live in the same floor — no migration between tools.
Live
in-call help
Coach at scale
Every rep gets live guidance and a post-call recap without a manager on every line.
“We onboard a new client in hours, not weeks. Their leads and call history never touch another client's account.”
Who it's for
07 / 08Built for two kinds of outbound operators.
Same platform, different hierarchy. Pick the path that matches how you run calls today.
Agency with clients
One agency, a separate account per client
Your agency sits above client accounts. Each client gets its own agents, lists, and call history — nothing crosses brands.
Set up agency accountSingle business
One business, one account — all your agents inside
Run your whole team from a single account. Lists, campaigns, coaching, and recordings stay in your business — no client hierarchy required.
Set up business accountNext steps
08 / 08Request founding access before launch.
Tell us whether you run an agency with clients or a single business. We'll schedule a short access call, confirm fit, discuss founder pricing, and prep your account before go-live.