Pricing, seats, and the prepaid usage wallet

Two plans — Agency vs Business

Marketing agencies that serve clients (for example insurance agents) take the Agency plan: one Agency subaccount with up to 10 isolated client floors beneath it.

Individual operators and single businesses take the Business plan: one business subaccount, no nesting.

• Agency platform — $497/mo HQ · each client floor $497/mo includes 1 dialing seat (unless unlimited override) · +$97/mo extra dialers
• Business — $197/mo · 1 subaccount · 1 floor seat included · +$97/seat above
• Enterprise call centers (>25 seats) — Talk to Sales for discounted seat pricing

Seats vs 3-line / 6-line dialing

A seat is an active login that can dial. That is what DialProng meters on the license.

Prong lines (default 3, commonly up to 6, platform cap 10) are how many numbers one seat rings at once — a campaign setting. Moving a seat from 3 → 6 lines does not change your DialProng license; it increases prepaid minute burn from the usage wallet.

Each paid client floor includes one dialing seat. Extra dialing seats bill at +$97/mo when Team grants Dialer. Viewer seats (analyst — no dial) never bill. Soft-launched client floors stay locked until billing hard-opens them.

Three line items on every relationship

We separate software, seats, and usage so margin tracks real load.

• Platform / client license — Agency HQ $497; each client floor $497 (1 dialing seat included) when charge-subaccount-first is on; Business $197
• Dialing seats — first seat per paid floor included; +$97/mo for extras via Team Dialer; viewer/analyst seats do not bill
• Prepaid usage wallet — calling minutes + AI coach/ASR at platform rates ($10 signup credit)

Client floors — soft launch then hard-open

Agencies soft-launch client floors, then email billing to the owner or pay checkout themselves — checkout is $497/mo only (not $497+$97). Payment success hard-opens dialing. Extra dialers are added from Team. Unlimited subaccount override skips the per-client $497 while seat fees can still apply.

Suspended seats and archived workspaces should not tax either side of the relationship.

Large agencies & enterprise

Past roughly 25 seats or sustained high concurrent dial sessions, Talk to Sales — enterprise call-center pricing and dedicated capacity when your load should not share the soft-open fleet.